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Legal & transactions

Refund Policy

Escrowly provides a structured refund process to ensure fair outcomes for both buyers and sellers when a transaction cannot be completed as planned.

Refund Conditions

Refund Eligibility

  • If a transaction fails before completion.
  • If both parties agree to cancel the deal.
  • If a dispute decision requires refunding the buyer.

Processing Fees

Refund processing may include administrative fees depending on the payment method and transaction processing requirements.

Processing Time

Refunds are processed manually by the Escrowly team and may take several business days depending on the payment method and verification requirements.

Important notes
  • Refund decisions may follow dispute resolution outcomes.
  • Processing time depends on banking or crypto network confirmation.
  • Administrative verification may be required before issuing refunds.
  • Users will be notified once the refund process begins.
Company Address

Escrowly
Poland Warszawa
Rondo Daszyńskiego 2B
The Warsaw HUB B