Legal & protection

Dispute Resolution Policy

Escrowly provides a structured dispute resolution process to protect both buyers and sellers and support fair decisions when transaction issues arise.

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Policy Overview

Opening a Dispute

Users may open a dispute if there is a problem with the transaction, including non-delivery of goods, service issues, or payment-related concerns.

Investigation

Our team reviews relevant evidence, including deal messages, activity history, payment records, and other available transaction details.

Resolution

After review, Escrowly may take one of the following actions:

Release funds to the seller
Refund the buyer

Final Decision

All dispute decisions made by Escrowly administrators are final after the internal review process is completed.

Important notes

Provide accurate and complete information when opening a dispute.
Use the dispute discussion area to communicate clearly and professionally.
Transaction records and platform activity may be used during the investigation.
Delays may occur if required details are missing.

Company Address

Escrowly
Rondo Daszyńskiego 2B
00-843 Warszawa
Poland.